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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690

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FAQs My Account

How do I change my profile picture?

How do I change my profile picture?

Go to My Account, click on the profile tab, under Your Details you will see a temporary profile picture. Click it once and an upload window with appear.


Simply navigate to the image you wish to use as your new profile picture, select it and click Open. Make sure to click the Save changes button.


If you need any further help today, please don't hesitate to contact our friendly support team on 020 7864 4690 or by email!

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