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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690

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FAQs My Account

Do I need credit on my account to make a call?

Do I need credit on my account to make a call?

No! All of our call packages include a certain amount of free minutes to make outbound calls. You will only need additional credit on your account if you exceed your plan's minutes, or to make calls outside of the US, unless you're on the Enterprise package, in which case, calls to the US and 54 countries are included in the plan. 


Please note that calls to Mobile Virtual Network Operator's are not included in any of our plans. More information on MvNO's can be found here.


If you need any further help today, please don't hesitate to contact our friendly support team!


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