Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690
Why do I need to add Members?
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Adding members improves the security of your account so that each person has their own login credentials. You can also set levels so that certain members have limited access if you prefer.
If you need anyone other than yourself to provide information about your account; for a transfer request, for example, adding them as a member will allow us to speak directly with them or use their details for ID purposes.
To add a member go to My Dashboard > My Account > Members > Create Member.
If you need any further help today, please don't hesitate to contact our friendly support team!