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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690

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FAQs VoIP Calls

Can I personalise my caller ID on a call by call basis?

Can I personalise my caller ID on a call by call basis?

Yes, you can! You can set up a default Caller ID for each user in your Dashboard at Dashboard > Voice > Users .

However, you can also elect to present a different Caller ID for each call you make by creating a short code. This is a code that you type into your phone before dialling the number you wish to reach. So for example, if you had a short code of *22 to present the number you would dial *22 and then your number - e.g. *22020 7864 4690

To configure these shortcodes, simply visit Dashboard > Voice > Config > Short Codes and set up as many as you would like.

Note that some hardware "reserves" certain shortcodes for use on their specific hardware, so if your chosen shortcode doesn't work the first time, just pick another short code number or log in to the management interface of your phone and in most cases, you can disable what is often referred to as "Local Call Features". You can view more about this on Grandstream devices here.


If you need any further help today, please don't hesitate to contact our friendly support team on 020 7864 4690 or by email!

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