Residential and business VoIP services provider

Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690

FAQs VoIP Network

How do I disable SIP ALG in my Technicolor TG588v V2/TG589Vac?

If you have a older version of a Technicolor (TG582n or TG589vn v3) or a Thomson Gateway router then please click here

To turn off SIP ALG in the Technicolor TG588v V2, follow these simple steps:

You’ll need to enter a special address in order to access the SIP ALG options on your Technicolor TG588v V2, You enter the router’s IP address (default is usually 192.168.1.1) and then at the end of the address enter /?debug=1 Make sure to log in as Administrator, with the default credentials being:

Username: admin

Password: admin