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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690

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FAQs VoIP Phones

How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?

How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?

To disable Ghost calls on an Obihai IP phone, you will need to access the Web User Interface, by typing its IP address into your browser. Make sure your computer is on the same network as the phone!

The default login for the user interface is:

Username: admin

Password: admin

Once you are online, navigate to Voice Services > SPXService.

From here, you’ll need to change X_InboundCallRoute to:


You will also need to change the X_UserAgentPort to a number other than 5060.

You can see a list of possible ports here, to check they don’t conflict with other services on your network.

Change the following settings to disable Ghost Calls


If you need any further help today, please don't hesitate to contact our friendly support team on 020 7864 4690 or by email!

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