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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 7864 4690

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FAQs VoIP Phones

How do I factory reset my Polycom handset?

How do I factory reset my Polycom handset?

In order to factory reset a Polycom handset via the phone interface, go through the following steps below:

  • Press the Menu or Home button
  • Select Settings > Advanced. The default admin password is 456
  • Select Administration Settings
  • Select Reset to Default
  • Select Reset to Factory 
  • Select Yes to confirm

Wait for the phone to reboot. Once done, the device will be reset back to factory settings.

If you don't know the phone's password, then you can use the MAC address, by following the steps below:

  • Power off the phone by unplugging the power or network
  • Plug the phone back in
  • Wait until you see Cancel, then press Cancel button
  • Quickly press and hold down the following keys:


Polycom GUI


If you need any further help today, please don't hesitate to contact our friendly support team on 020 7864 4690 or by email!

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